Managed IT Infrastructure Services
IT Infrastructure Management Service
We take care of your entire IT infrastructure—cloud services, workstations and peripherals, servers, network equipment and operating systems
Ops Excellence, Zero Overhead
Sporadic infrastructure growth, ignored best practices, and unclear strategy put data security and uptime at risk and hinder readiness for today’s business challenges. iPro organizes and manages your IT infrastructure, freeing your team for higher-value work
How iPro Solves It
Our Delivery Approach
By taking a standardized, best-practice, and holistic approach, we enable high-quality IT infrastructure and cybersecurity governance.
Change management
as well as installation of software patches and new versions, in accordance with SLA terms and industry best practices
Support service
for the preparation of the necessary documentation, as well as advisory services
Monitoring and event management practices
by analyzing events, monitoring indicators and trends
Incident and problem management practices
addressing both accessibility and cyber security breaches, communicating regularly with the team involved, classifying requests, determining their urgency, impact and priority, and controlling risks
Continuity Management Practice
through risk identification, disaster recovery and data recovery scenario testing
Cybersecurity management practices
through risk assessment, regular review of access rights and roles, account discovery, automated vulnerability scanning and configuration security checks
Business Outcomes
Quantified Impact That Matters
Speed and service availability
Problem resolution according to predefined SLAs
Expertise
A team of highly qualified, manufacturer-certified experts who have completed numerous service contracts in Latvia and abroad
Individual approach
Service tailored to your organization's unique needs
Cost optimization
Redirecting internal resources to more business-critical goals
Regular IT infrastructure health assessments
Reports on infrastructure and security event trends, performance and availability metrics—providing a clear, data-driven assessment of infrastructure health for business management, auditors and engagement teams
Best Fit For
Where This Service Shines
This service is designed for organizations seeking a reliable and predictable availability and development of their IT infrastructure.
Regulated industries or critical systems with rigorous quality and safety requirements
Organizations requiring improvements of the quality of their IT infrastructure
Organizations with limited IT infrastructure management competence
Organizations looking to reduce IT maintenance costs and improve efficiency
Business Outcomes
Cost Optimization & Predictability
Disaster Recovery & Data Protection
Expert Support & Rapid Response
Performance & Reliability
Regulatory Compliance
Scalability & Adoption
Uptime & Continuity
Organisations
Enterprise
High Growth
Hybrid & Multi-Cloud
Lean IT Team
Mid-Market
Multi-site
Regulated Industries